COVID-19 update

After being forced to close on a couple of occasions, our clinic has re-opened and everything is going wonderfully well! We have all of the COVID-19 precautions and strategies in place and our therapists are ready and eager to serve you safely and effectively!

A message of appreciation to those who have returned to our clinic:

Our team would sincerely like to thank those of you who have trusted us enough to come back during these challenging times. We appreciate your understanding and the confidence that you are displaying by resuming your massage therapy care with us. Everyone who has come in for a massage has been fully cooperative and are taking all of the necessary precautions, so that we can all work together to continue to provide an excellent quality of service. Since we share our office space with a Medical Clinic, and we are all working in cooperation with a physician and his patients, it has become increasingly important that we all abide by these new regulations.

We have listed our COVID-19 protocols below to illustrate that we are doing everything possible to ensure your health and safety:
  1. A Client Consent Form must be completed (preferably on-line) before your appointment. Our therapists will be unable to administer a Massage Therapy treatment without a signed consent form.
  2. We encourage you to arrive 5 minutes prior to your scheduled appointment time.
  3. We are limiting the number or people in our waiting room and the amount of time that our clients will be physically present in our clinic.
  4. Once you arrive at our office parking lot for your appointment, please let us know that you have arrived by calling us at 780-460-9679, or by stepping into our vestibule and giving us a wave. Someone will direct you as to the procedure to follow.
  5. Everyone entering our clinic must wear a face mask. All clients must wash/sanitize their hands upon entering and leaving our clinic.
  6. Clients will be re-asked screening questions and have their temperature taken via a touchless thermometer.
  7. As required by the Government of Alberta, we will be practicing social distancing in our clinic. Please keep 2 metres away from all other people, except when being treated by your Massage Therapist.
  8. When possible, please use the restroom at home/office before/after your appointment as we are discouraging the use of our client washroom.
  9. Therapists will be taking extra precautions as required by Alberta Health Services and our Massage Therapist Associations. As always, therapists will wash their hands before and after each treatment.
  10. Therapists and Clients are expected to wear a mask throughout the entire appointment however, some exceptions apply.
  11. Our entire staff will be diligent in cleaning and disinfecting all common surfaces.
  12. Please limit your in-person conversation with our therapists and receptionist. Please call or use our on-line booking service to schedule subsequent appointments when practical.
  13. Payment can be done in advance. If you pay in person you will be asked to wash/sanitize your hands immediately before providing payment.

We understand that some of these measures may appear extreme, however we have no alternative but to adhere to these regulations to ensure a safe practice. Thank you for your continued cooperation! We sincerely appreciate your patience and understanding while we continue to deal with the day to day challenges!

We wish you all the best of health!!

Kip Petch
Registered Massage Therapist
Owner of the Active Life Centre